Training Courses - Induction and Communication


Participant Profile

Any member of staff who is involved in the management of staff including business owners, managers, line managers, supervisors, HR staff.

Course Aims

This course is designed to enable managers to manage delegates to manage people in an effective and efficient manner through enhancing their skills in dealing with conflict, feedback, communication and assertiveness.

Course Outline

  • Introduction
  • Learning objectives
  • The objectives of the session

Induction

  • Hiring and induction
  • Benefits of induction
  • Aims of induction
  • Review of key documentation

Assertiveness

  • Assertiveness v’s Non-assertiveness
  • Confidence
  • Self esteem

Communication

  • Types of communication
  • Barriers to communication
  • Building positive relationships at work
  • Effective communication in business

Conflict

  • Sources of conflict
  • Responses to conflict
  • Dealing with conflict
  • Preventing conflict
  • De-escalating a conflict

Impact & Influencing

  • Impactful managers
  • Commanding attention
  • Behaviour and body language
  • Positive v’s negative indicators
  • Tips for dealing with difficult people

Feedback

  • How and when to use feedback
  • Giving feedback
  • Constructive feedback
  • The sandwich method
  • Receiving feedback
  • Top tips

Course Duration:

  • Half day course

Learning Outcomes:

  • Be more knowledgeable in the areas that develop
  • Understand why your communication with employees is critical to organisational success
  • Develop assertive communication skills and be able to communicate your expectations to staff
  • Have a clear understanding of how to impact and influence your peers
  • Be able to manage your team effectively
  • Maximize your workforce’s expertise, ideas and skills
  • Improve efficiency and utilization of resources
  • Be able to efficiently give constructive feedback
  • Use good people management techniques in the workplace
  • Be able to manage and prevent conflict in the workplace in a timely efficient manner