Training Courses - Customer Care


Participant Profile

Our customer care training course is designed for anyone who deals with customers on a day-to-day basis.

Course Aims

This course is for anyone who feels there is a need for improving the delivering of excellent customer service whilst creating positive and professional impression to customers. In the current economic climate it is essential that all organisations present a professional face. To achieve this it is vital that front-line employees receive the appropriate customer service training.
Our course is designed to address different aspects of customer service.

  • Potential benefits to the Business
  • Greater anticipation of and ability to identify customer’s needs
  • Increased customer satisfaction
  • Increased sales and efficiencies
  • Developing

Course Outline

  • Why Does Customer Service Matter?
  • What Do Customers Want?
  • Competitor Analysis
  • First Impressions
  • Communication
  • WOW Customer Care
  • How To Improve Your Customer Care Skills
  • Customer Care Action Plan

Course Duration:

  • 1/2 day course

Learning Outcomes:

  • An overall greater understanding of the customer’s role.
  • Ability to empathize and effectively deal with customer complaints.
  • Recognise how one's attitude affects service standards.
  • Master ways to develop & maintain a positive, customer focused, attitude.
  • Improved customer-employee relations – a greater understanding of the customer and their needs.
  • Increased customer care skills for all the team and clear direction on the best practice approach.
  • Learn outstanding customer service techniques to generate return business.
  • Master techniques for dealing with difficult customers.
  • Increased customer repeat purchases – happier, more satisfied customers and increased sales as a result.