Performance Management



PARTICIPANT PROFILE:

Any member of staff who is involved in the management of staff including business owners, managers, line managers, supervisors, HR staff.

COURSE AIMS:

On completion of this course participants will have an increased understanding of the performance procedure, be familiar with how to effectively manage performance in the workplace and have knowledge of how to the legislative background.

COURSE OUTLINE:


RECRUITMENT AS THE FIRST STEP
Recruitment
What is needed in 2020?

INDUCTION AS THE SECOND STEP
Why invest in induction?
Aims of induction
Benefits of induction

PROBATION - TO EMBED INTO THE BUSINESS CULTURE & EXPECTATIONS
Aims of probation
Benefits of probation
Relevant case law
The process of probation
The documentation of probation

PERFORMANCE MANAGEMENT INTRODUCTION
Why should my organisation conduct performance appraisals?
High performance cultures
Objectives of performance management
Benefits of performance management

PERFORMANCE MANAGEMENT MEETINGS
Legal aspects
Before the meeting
During the meeting
After the meeting
Dealing with difficult people

FEEDBACK
Performance management & feedback
Continuous feedback
Constructive feedback
Tips for giving feedback

SUPPORT MECHANISMS
Receiving feedback
Conflict management

MODULE LENGTH:

3 Hours

LEARNING OUTCOMES:

Understand and implement the law surrounding the probationary period

Understand why performance management is critical to organisational success

Be able to conduct performance appraisals accordingly

Maximize your workforce’s expertise, ideas and skills

Be able to manage your team effectively

Develop assertive communication skills and be able to communicate your expectations to staff