Grievance Investigations



PARTICIPANT PROFILE:

Any member of staff who is involved in the management of staff including business owners, managers, line managers, supervisors, HR staff.

COURSE AIMS:

On completion of this course participants will have an increased

Understanding of the responsibilities of management to create and invoke a grievance procedure under employment legislation,

Be familiar with how to investigate grievance situations

have knowledge of how to respond appropriately to a grievance

COURSE OUTLINE:

The Employment Relationship

Employment Legislation

Important Considerations

Importance of a Grievance Procedure

General Principles for Handling Grievances

Grievance Procedure

Investigation Meeting

Outcome Meeting

Dealing with Non-Employees

Difficult Meetings

Appeal

Tips

Role Play

Q&A

MODULE LENGTH:

3 Hours

LEARNING OUTCOMES:

A greater understanding of the grievance process

Confidence to carry out the procedure

Greater understanding of case law

An understanding of the importance of a paper trail

Skills practice and feedback