Customer Care



PARTICIPANT PROFILE:

Our customer care training course is designed for anyone who deals with customers on a day-to-day basis.

COURSE AIMS:

This course is for organisation who feels there is a need for improving the delivering of excellent customer service whilst creating positive and professional impression to customers. In the current economic climate it is essential that all organisations present a professional face. To achieve this it is vital that front-line employees receive the appropriate customer service training. Our course is designed to address different aspects of customer service.
Potential benefits to the business
Greater anticipation of and ability to identify customer’s needs
Increased customer satisfaction
Increased sales and efficiencies
Developing

COURSE OUTLINE:

Why Does Customer Service Matter?
What Do Customers Want?
Competitor Analysis
First Impressions
Communication
WOW Customer Care
How To Improve Your Customer Care Skills
Customer Care Action Plan

MODULE LENGTH:

3 hours

LEARNING OUTCOMES:

An overall greater understanding of the customer’s role.

Ability to empathize and effectively deal with customer complaints.

Recognise how one's attitude affects service standards.

Master ways to develop and maintain a positive, customer focused, attitude.

Increased customer care skills for all the team and clear direction on the best practice approach.

Master techniques for dealing with difficult customers.