Balanced Scorecard



PARTICIPANT PROFILE:

Any member of management.

COURSE AIMS:

This course is designed to ensure that management know and understand the Company mission and ensure their contribution to the Company helps to further this mission. It introduces the concept of KPI’s to management and outlines the key target areas a business should focus on for differentiation.

COURSE OUTLINE:

The Quad: Strategy

The Quad: The Mission Statement

The Quad: Key Performance Indicators

What is The Quad?
- The Quad: People
- The Quad: Operations
- The Quad: Customer Focus
- The Quad: Business Performance

Conclusion

Questions and Answers

MODULE LENGTH:

1 hour

LEARNING OUTCOMES:

Develop the skills and knowledge of how to be more organised and efficient in order to achieve work outputs.

Explore how you use your time in work now and how you need to be using it, focusing on why you are on the payroll.

Develop a process to structure daily, weekly and monthly tasks building in methodologies to use in rapidly changing environments.

Be able to define what the priorities are and how to get control over a challenging TO DO list.

Personal action plan with tangible actions to implement key learning points.