Assertiveness, Conflict Management / Impact and Influencing



PARTICIPANT PROFILE:

Business Owners, self-employed and employees in small businesses who want to improve their time management skills and maximize their productivity by doing the right things to add real value to their business.

COURSE AIMS:

The aim of this course is to provide all participants with the assertiveness and communication skills in dealing with prospective customers, existing customers, suppliers and business partners.

COURSE OUTLINE:

Assertiveness

Communication

Relationship Building

Conflict

Impact & Influencing Your Team

Dealing with difficult people

Feedback

MODULE LENGTH:

Available in full day or virtual format.

LEARNING OUTCOMES:

Ability to become a better, more assertive communicator, without being aggressive

A working knowledge of how to build lasting relationships

An understanding of how to cope with and address conflict

Ability to accept feedback and use in constructively